Shipping policy

Shipping Policy

All orders are processed within 1–7 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may increase during promotional periods, holidays, or high order volumes.

Black Origin currently ships throughout South Africa.

At this time, international shipping may not be available.

Estimated delivery times:

Delivery times are estimates and may vary depending on courier operations and external factors beyond our control.

Shipping fees are calculated at checkout based on:

Occasionally, free shipping promotions may apply to qualifying orders.

Once your order has been dispatched, you will receive tracking information via email or SMS where applicable.

Customers are responsible for monitoring shipment progress using the provided tracking details.

Customers are responsible for ensuring that delivery details are accurate and complete.

Black Origin will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.

While we work with trusted courier partners, delays may occasionally occur due to:

If your order appears delayed or lost, please contact us and we will assist in resolving the issue with the courier.

If your order arrives damaged:

We will investigate the matter and assist with a replacement or refund where applicable.