Refund policy

Return & Refund Policy

Overview

At Black Origin, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to assist you in accordance with the terms below.

By placing an order with Black Origin, you agree to this Return & Refund Policy.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To qualify for a return:

  • The item must be unused and unworn

  • The item must be in its original packaging

  • All tags and labels must still be attached

  • Proof of purchase or order confirmation must be provided

Black Origin reserves the right to reject returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Underwear

  • Swimwear

  • Earrings

  • Opened cosmetic products

  • Personalized or custom-made items

  • Gift cards

  • Clearance or sale items

Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

please contact us within 48 hours of delivery.

Customers must provide:

  • Clear photos of the item received

  • Photos of packaging where applicable

  • Order number and contact details

We will investigate the matter and provide a suitable resolution where applicable.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take 5–10 business days depending on the payment provider or bank

Shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

Exchanges may be approved for:

  • Incorrect sizes

  • Defective items

  • Wrong products delivered

Exchange requests are subject to product availability.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The incorrect item was delivered

  • The product arrived damaged or defective

We recommend using a trackable courier service for returns.

Fraud Prevention

Black Origin reserves the right to refuse returns or refunds where:

  • Fraudulent activity is suspected

  • Products show signs of use or damage caused after delivery

  • Return conditions are not met

Contact Information

For return or refund assistance, please contact:

Email: support@blackorigin.co.za

Website: https://shop.blackorigin.co.za